Logan Telephone Coopertative

It is clear that we are all experiencing unprecedented challenges as cases of COVID-19 continue to rise and management of this situation rapidly evolves. We have been keeping up with information from appropriate sources and all of our decisions and outcomes are centered around keeping our employees, members, and community safe and healthy.

We know the broadband and phone services we provide remain critical for students, businesses, health care, and other applications in the days ahead. We take very seriously the continuity of business operations, so our network is stable and available all the time. We will continue to prepare for the impacts of COVID-19, and we will continue to actively review and update our business continuity plan to address the ever-changing nature of this situation. We are considering all options to help maintain operations and provide uninterrupted service to members.

As of Monday, March 16, we implemented new policies for our staff and our operations to continue to provide service without interruptions to the best of our ability.

Beginning Wednesday, March 18, our headquarters customer service center in Auburn will be closed for in-person transactions. Certain circumstances may arise where an appointment may be necessary, but we will do our best to support “social distancing” to help our community to do our part in “flattening the curve”.

During this unprecedented time, please reach out to us through one of the following methods:
1. The drive-thru is open at our headquarters.
2. Our second drive-thru lane contains a drop box for payments.
3. Bills can be paid by mail to Logan Telephone, P.O. Box 97, Auburn, KY 42206.
4. Bills can be paid by phone using Visa, Mastercard, Discover, or check by calling 1-844-846-2689.
5. You can use our website at http://www.logantele.com for many items including visiting http://www.logantele.com/billing for information on online bill pay or using our SmartHub app for bill payment and more.
6. Billing inquiries can be made by calling 270-542-6697 or 270-934-4697.
7. You can reach customer service by calling 270-542-4121 or 270-934-4121.
8. You can email customer service at cservice@logantele.com
9. Follow our Facebook page for the quickest way to monitor news and changes.
10. For Internet technical support, our help desk remains open 24 hours a day, 7 days a week. Call 270-542-7709 or 270-934-2202 or email help@blue.net.
11. Chat with Internet technical support at https://chat.blue.net/forms/chat_partner.php?source=Logan.

At this time, we will continue to work troubles, installs, and provide other services at your homes and businesses. Our staff will be asking screening questions for service calls. If customers have travelled overseas, are displaying symptoms, or have been in contact with those possibly infected with the virus, we will reschedule the appointment for a later date. If you have flu like symptoms within two weeks of our technician working at your location, please contact the office so we can take the appropriate measures to ensure the safety of our staff member, employees, and community.

We are taking other measures based on the advice of the CDC, and other experts, to try and keep our facilities free of the virus and protect our employees and members.

We will update you if our policies change. We do appreciate your patience during this time. The Cooperative exists to serve the needs of our members and improve your quality of life. We will do our absolute best to meet your needs in the days ahead.

Ami Brooks Law

In an attempt to comply with CDC recommendations regarding COVID-19, this office is reducing the number of in-person office visits. Please call 270-717-1110 or email pandora@amibrookslaw.

Riley-White Drugs & Healthcare

For the health & safety of our community, we have made the tough decision to operate as a closed-door pharmacy until further notice.

We will continue to provide high-quality care through our DRIVE-THRU, CURBSIDE DELIVERY, & HOME DELIVERY. And we are always available to answer any questions you have via telephone.

Please call in your refill requests 24-48 hours advance. If you need OTC products please ask for those in advance as well.
You can also request refills on our App or website at www.rileywhitedrugs.com

If you would like curbside delivery, please park in front of the store & call us when you arrive.

Lewisburg Banking Company

Beginning Saturday, March 21, we are limiting access to our bank lobbies. Our Interactive Teller Machines will be open for business at all offices Monday through Friday from 7:30 a.m. until 6 p.m. and Saturdays from 8 a.m. to 12 p.m. All transactions made through the ITM Monday through Friday are credited the same day. Transactions through the ITM on Saturdays are posted business day.

I am aware that many of you have not tried our new Interactive Teller Machines. They are very user friendly and, most importantly, they provide a way to cash checks and make deposits and loan payments in a completely contactless environment. One of our video tellers will be live on the machines screen to walk you through every step of using this technology. It is fast and easy. In addition, we will have staff outside at the ITM lane during business times to assist you in using the ITM for the first time.

If you haven’t already:

*Download the Lewisburg Banking Company Mobile App or enroll in our Online Banking module. Both options are available 24 hours a day, seven days a week. You can check balances, make transfers, access Bill Pay, and much more.

*Need to deposit a check? Our Mobile Deposut capture product allows you to deposit checks 24 hours a day, seven days a week. With your phone’s camera, take a picture of the front and back of the clock, and submit.

*You can also use your debit card to your Digital Waller with Apple Pay, Google Pay or Samsung Pay.

*All AMTs at five convenient locations are available 24 hours a day, seven days a week. You can withdraw cash and make deposits with your debit card. (deposits available for LBC customers only).

*Utilize our night.  depository available at every office.

*Visit www.lewisburgbank.com.

For more services that cannot be done through E-Banking products, ITM/ATM, see below:

*If you need to apply for a loan, discuss your current loan situation or open a new account, we are here for you by appointment.

*Access to Safe Deposit Boxes—please call for an appointment.

*Business customers that need access to wire transfers, change orders, etc. Please call for information on how to receive these services.

Auburn Banking Company

Auburn Bank has also announced it is closing both lobbies for most transactions. The LoJo previously posted the entire announcement on our Facebook page. Portions of it follow:

Auburn Banking Company closed its lobbies Wednesday. The drive-through windows at both locations remain open and at full function. We will also continue to see loan customers and open accounts by appointment only. We ask that you call and schedule an appointment for these services. Any transaction conducted on a normal basis at the teller stations inside our bank can and will be conducted through our drive-through windows during normal banking hours.

We are not closing, we are not panicked and we will continue to take great pride in our service to you. Auburn Banking Company is striving to be proactive before there are confirmed cases in our community and not reactive after the fact.

We also want to be able to continue to serve our valued customers and we cannot do it if someone on our staff contracts the virus and the remainder of that location’s staff to be quarantined.

Roy’s Bar-B-Que

Roy’s dining rooms are closed, of course, but everyone is busy fixing carryout and delivery orders.

From Saturday: We had a busy night. Hope everyone’s orders were correct, delicious and prompt. Thanks to everyone! We will get through this.

Roy’s will be doing deliveries until 2 p.m. Sunday.

To see customer’s response to this post, go to the Facebook page of Roy’s Bar-B-Que.

Price Funeral Home

Governor Andy Beshear has specifically addressed Funerals in Kentucky. He stated that he knows these are difficult decisions to make and yes it’s hard on the families that have lost loved ones but this has to be done to protect the citizens of Kentucky.

The requirement for Kentucky Funeral Homes as set for by Kentucky Governor Andy Beshear is as follows:

All funerals in Kentucky are limited to the “Closest of Family” with “Private Burials”

Gov. Beshear said the overriding goal of the order is to minimize in-person interaction, which is the primary means of transmission of COVID-19. The immediate implementation of the order is necessary as patrons of public-facing businesses gather in large numbers, in close proximity to each other and in enclosed spaces, endangering the health of customers and staff.

“For those out there trying to find an exception, if you’re not truly engaging in social distancing, if you are not taking those steps, it will force further action,” Gov. Beshear said. “Not that we want to take it, but we have to protect everybody. It’s all of our duties. Look for ways to be a part of the solution as opposed to being an exception to what we’re putting out there.”

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