Since the CLASS customer service seminar we had last week, I have been pleased to see a ton of great comments about the program and WKU's Leslie Witty, who was the trainer.
Late last week, Leslie sent me copies of the evaluation forms, and this week Russellville Schools Superintendent Leon Smith sent me some responses from his employees about just what they learned in the process. While we don't have space for all 51 responses, I'll excerpt some below.
In our annual membership survey last month, employee and workforce training was rated the second highest service the membership wants from its Chamber of Commerce ... and we aim to please, so look for more opportunities later in the year.
As we move forward with our Strategic Plan, we will look at impactful educational opportunities that we hope will have a profound reach on our membership.
Some responses when asked what participants will take away from the seminar:
·The one thing I will immediately implement is coming in with a positive attitude every day no matter what.
·The one take away from the Customer Service Training that I immediately took with me was coming in with a positive attitude each day. This training made me realize how much of an impact your attitude has on your day. If you come in with a bright and positive attitude, it can brighten your workplace and others around you. If the attitude is down or you come in with a negative attitude, it affects yourself and others in your work place. So, having a positive attitude is a key to the start of your day!
·Trying to remember no matter how busy to always smile when answering the phone.
·The main take away that I will be implementing is to be aware of the Moments of Truth. While I might not have direct involvement with all moments that make impressions, I can be more alert to pick up on clues that would let me know what their experience has been up to the point their interaction with me begins
·I was impressed by the term, Moment of Truth (MOT). As a driver, some of those moments happen even before I pick up my first student. A car driver may pull out in front of me, or not stop as he should. I must not let that affect my attitude toward the students. Also, I must be cautious how I react to what a student does, another MOT. I have high expectations for my students, and I know they do not always meet them, so I must be careful how I respond to their actions.
·One of the main things that I will implement immediately will be to try and answer the phone with a smile. I know how important it is to speak with someone who is friendly and happy to serve.
WOMEN IN BUSINESS SCHOLARSHIP
Congratulations to LCHS Senior Rachel Cunningham, the 2015 recipient of the Women In Business scholarship.
RIBBON CUTTING AT HANDBAGS AND MORE JULY 4
Handbags and More will be having a ribbon cutting on June 4 (this Thursday) starting at 8 a.m. The new business is located just across the street from Bert's Auto Parts in Russellville. Let's all make sure we come out and support Handbags and More!
NOW IS THE TIME TO SUBMIT LEADERSHIP LOGAN APPLICATIONS
We are looking forward to the next (adult) 2015-2016 Leadership Logan Class.
You might have wondered about Leadership Logan ... what is it? What will it require? And, how do you go about being a member of the next class?
Basically, Leadership Logan is an experience more than some class or lecture. There are themed days — such as taking a look at local history, how government works, the importance of agriculture, tourism, human services and an intense look at Logan's industry, just to name a few — and there is also the camaraderie of those in the class with you who share the experience of Leadership Logan. Most of all, though, is the point of the class, which is to equip current and future leaders with the knowledge of the place they call home.
If you want to be part of the next class, hit the link below, and let's get going on your application!
LEADERSHIP LOGAN APPLICATION
Here is the link to the application for the 2015-16 Leadership Logan class: http://www.loganchamber.com/leadership-logan. The deadline is Aug. 1.
MEMORIAL DAY CELEBRATION
While the ceremony had to be moved indoors, we are very grateful for Lt. Col. Scott Halter and those he brought with him from the 101st Airborne Div. at Ft. Campbell. The ceremony was a very moving tribute to those who lost their lives defending our freedom. Thanks again to Lt. Col. Halter, who is moving on to a new assignment and will be leaving Ft. Campbell soon.
THE DANGER OF SETTING THE BAR TOO LOW
Here is an excerpt from an article in SOKY about the Southcentral Kentucky Community and Technical College (SKYCTC) and the difficulty of preparing students for the workplace.
SKYCTC has developed a workplace ethics agreement to help "cultivate student engagement and develop stronger employees for business and industry."
Paula Timberlake, who is with LEAD and is a Chamber Ambassador, brought me the article with the following quote highlighted. I couldn't agree more, Paula.
"We, as a faculty, know that students do not do optional, and that if the bar is set low, that is where students will perform; but when the bar is set high, students will rise to higher expectations."
That is all for this week. Try to keep the bugs and rain off your barbecue this weekend!